The purpose of my letter/email was to simply say "thank you" for what can only be described as the most pleasurable stay in a Hotel I have ever encountered. Don't change anything, the same pleasant attitude on reception, the same warm feeling in the bar/restaurant etc etc! In fact the only one thing I would never change is the price, well that’s unless you make it cheaper?! I will have no problem recommending your Hotel to any of my colleagues who visit your fair city, and be sure that I will. "Bring that attitude to England"and show people like Premier Inn how it should be done. Kind Regards DM