Reviews

The purpose of my letter/email was to simply say "thank you" for what can only be described as the most pleasurable stay in a Hotel I have ever encountered.  Don't change anything, the same pleasant attitude on reception, the same warm feeling in the bar/restaurant etc etc! In fact the only one thing I would never change is the price, well that’s unless you make it cheaper?! I will have no problem recommending your Hotel to any of my colleagues who visit your fair city, and be sure that I will. "Bring that attitude to England"and show people like Premier Inn how it should be done.

Kind Regards DM

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Dear Mr Kenny

I want to let you know about the excellent performance of two of your members of staff at the Louis Fitzgerald Hotel.

I was the tour leader for a gardening group, organised by Brightwater Holidays, who were staying at the hotel 13 - 16 July 2010.

You may already have heard of the incident of the wrong suitcase! On arrival at Dublin airport one of the ladies of the group had accidentally picked up the wrong case from the carousel. She didn’t discover her mistake until she went to her room to change for dinner that evening. You can imagine her panic & dismay! After contacting me we went to reception where your receptionist Jennifer very calmly & professionally settled the lady with a pot of tea & took her details. She then went & made all the relevant calls to the airport & airline & kept us fully informed. At the time it appeared that the suitcase had gone on to New York with little prospect of its return before another 24 hours.

Jennifer suggested that the lady might like one of the staff to take her to the local Dunnes store to buy a few essentials. With Declan Bowe on hand transport was swiftly arranged & shopping trip was undertaken.

A much happier lady appeared at dinner that evening! But there was an even happier smile on her face when Jennifer came into the dining room to say that Dublin airport had located the suitcase & would be delivering it later in the evening. Instead of going off duty at her normal time Jennifer stayed to see the suitcase delivered at 2 minutes to midnight & personally delivered it to the lady’s room!

Such care & attention was way beyond what one would normally expect from hotel staff.

Declan Bowe is an excellent manager - quiet & confident & assuring us we would be cared for. Nothing was too much bother for him. It was so heartening to see someone acting on their own initiative instead of having to ‘check it out with their manager’ - the usual excuse of ducking out of responsibility. You have two excellent members on your team. I hope their actions can be recognised in some way.

The Group as a whole were very impressed by the standard of service of the hotel & I would like to think that other staff would know the calibre of colleagues that make up the team.

Congratulations to you all - and especially to Declan & Jennifer.

Yours sincerely

(Mrs) Doreen Wilson
Tour leader for Brightwater Holidays.

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